Financial Sector

Performance Management

The realignment of our KPIs, combined with the introduction of brave feedback sessions, has transformed how we manage performance. Our leaders are now equipped to guide and develop their teams effectively, and the regular feedback has created a culture of continuous growth. We are already seeing the positive impact on both individual performance and overall business growth.

Chief Human Resources Officer
The Challenge
To boost a higher level of productivity, the bank understood that the alignment of Key Performance Indicators (KPIs) used to assess employees, with the organisation's four strategic annual objectives was key to success. This is important to ensure there was no disconnect between employee efforts and the bank's overall growth targets. Additionally, the organisation saw a need to scale the structured approach for managers to provide developmental feedback to their teams, which inspires discovery of opportunities for improvement and employee growth.
The Solution
A three-day workshop was conducted with the entire top management team and first-level reports to address the misalignment between KPIs and the company's strategy. The solution encompassed several key initiatives:
  • Defining Strategic KPIs: KPIs were redefined to ensure direct alignment with the company's four strategic annual objectives. This allowed for a clear and measurable link between individual performance and the bank's overarching growth targets.
  • Introducing Shared Accountable KPIs: Shared accountable KPIs were introduced to foster cross-functional collaboration, ensuring that different teams worked towards common goals that were critical to the bank's success.
  • Cascading KPIs: The new KPIs were cascaded down from top leadership to all levels of the organisation. This ensured consistency in performance measurement, with every employee contributing to the same strategic goals.
  • Training on Feedback and Development: On the third day of the workshop, leaders were trained on how to conduct brave and developmental feedback sessions with their teams. These sessions equipped leaders with the skills to provide honest, constructive feedback that focuses on growth and development, setting their staff up for long-term success.
The Result